Cancellation, Returns & Refund Policy

At KK Co., Ltd., we want you to feel comfortable with both the work we do and the way we do business. Plans sometimes change, and occasionally things need a second look. When that happens, we’ll listen and work towards a fair solution.

This policy covers our cleaning, building maintenance, gardening, landscaping, and related property services. Any specific terms agreed in writing before booking will take priority, subject to applicable law.
 

If Your Plans Change

Please email us as soon as possible if you need to cancel or move your booking. The earlier we know, the easier it is to adjust our schedule.

If work has not started and no cancellation charges apply, we’ll refund your advance payment in full. Where agreed before booking, charges may apply for preparation already completed, committed third-party expenses, or reserved personnel and equipment. We’ll explain any deductions and refund the remaining balance—no surprise fees.

For recurring services, please follow the notice period in your service agreement. If none is specified, you can cancel future visits by email before the next service begins, subject to any previously agreed charges.
 

If Something Isn’t Right

We take pride in our work. If something appears to have been missed or doesn’t meet the agreed scope or standard, please let us know promptly. You don’t need to write a formal complaint—a clear explanation and a few photos, where helpful, are enough to get things started.

We’ll review the issue and arrange an appropriate solution. Depending on the circumstances, this may mean returning to put things right, repeating the affected work, reducing the price, or providing a partial or full refund.

Completed services cannot be returned in the usual sense—we haven’t found a way to put freshly cut grass back—but we will take concerns about our work seriously. We do not generally offer change-of-mind refunds where the agreed work has been properly completed.
 

Materials and Replacement Parts

Materials and parts that have already been used or installed are generally not eligible for change-of-mind returns.

If something we supplied is defective, incorrect, or doesn’t meet the agreed specifications, please contact us. We’ll arrange an appropriate repair, replacement, or refund, including necessary removal and reinstallation where the issue is our responsibility.
 

If We Need to Cancel

If we cannot carry out your booked service, we’ll offer another date or refund payments for work we cannot deliver. The choice to reschedule is yours.
 

Receiving Your Refund

Refunds will normally go back to your original payment method. We aim to initiate approved refunds within 10 business days, although your bank or payment provider may need additional time to credit your account.
 

Your Rights

Nothing in this policy limits your rights under applicable law, including any statutory cancellation or cooling-off rights. Any cancellation charges will apply only to the extent permitted by law.
 

Get in Touch

For cancellations, questions, or concerns about our work, please click below:

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